Our commitment of superior service to your clientele starts with the initial notification by phone or email that repairs are required. Our professional staff will work with your client to schedule the most convenient time for the repairs. If substitute transportation is required, an Enterprise rental vehicle can be delivered to the shops or an alternate location. Also available to your clientele is the option to have our staff pick up and deliver their vehicle as needed.
Once the vehicle arrives, a member of our staff will be assigned as a contact person during the complete repair process, all phases of the claim process and repair cycles will be thoroughly explained. The staff member assigned to your client will be in constant contact with their insurance company to assist in a peedy resolution of the process.
Within the facility, we have designed a dedicated repair area to support the demands of today’s higher end vehicles. The repair area is curtained off from the main shop and will be used exclusively for high-end vehicles based on the specific type and extent of damage. A dustless repair system and state of the art equipment have been installed. The technicians for the program are factory trained and certified in a number of marquee lines and bring years of experience to the program.
The production system in the shop has been specifically designed to support the expeditious return of the vehicle to the manufacturers specifications by utilizing factory-approved processes. The exclusive use original equipment parts from your parts department will be the final piece in completing the repair process and returning the vehicle to better than pre-loss condition.
Upon completion of repairs, the vehicle enters into an intensive inspection and quality control regiment. A twenty-point checklist is completed and the vehicle is test driven for overall compliancy. The vehicle then enters the detail area and is the interior and exterior are thoroughly cleaned. The assigned staff member then performs a final inspection and inform the client that the vehicle is ready for delivery.
In closing, we have developed this program to meet the unique needs and high level of service your clientele requires. Our Chelsea and Malden facilities combined, off over 30,000 sq. ft. of repair area that provides nearly unlimited availability while maintaining the highest level of quality and customer service. This equates to minimal down time for your clients and the repair service they demand. Today’s Collision Centers retains the services of an outside CSI administrator and continually maintains ratings well above industry standards. We feel that as the program continues to grow, a likely development will be customer service representatives on the road who will offer on-site estimating and complete customer service at you or your client’s location.