Hi Bobby,

I am writing to say Thank You!  The auto body specialists at Today’s Collision did a fantastic job on repairing my ’05 Mini Cooper S Convertible!  I treat my car like it’s an investment, and Today’s did too.  I am thankful and grateful! 

I also want to give a huge shout out to Matt Everson, and to Carol!  Their helpful expertise and guidance throughout the entire process made my nerves relax.  I can’t tell you how appreciative I am for their wonderful customer service.  The manner in which they helped me reminded me of how things used to be long ago, service you just don’t see these days.  They are both absolutely great and are a huge asset for Today’s Collision! 

In dealing with the insurance carrier who was paying for fixing my car, Matt was the ace up my sleeve as the go-between.  It wasn’t an easy transaction dealing with that particular insurance representative.  Matt took the time and care to make sure my car wasn’t dropped by the wayside.  I couldn’t have asked for a better experience.  Thanks Matt!

If I ever have need for an auto body service garage again, or any of my friends and family do, you can be sure I will be coming to you or referring Today’s Collision to them!

Thanks again!

Gus, Boston, MA

July 2010

Dear Mr. Cobb, Matt, and Carol:

I brought my car into your company in May 2010 for some minor repair work. I was totally impressed with the friendliness and professional of the staff. I was greeted by Carol, who was more than friendly and courteous. I'm not sure who was the person that did the estimate of my car. He was very professional and personable. I was even given priority treatment and received my car back within the week.

When I picked up my car I was greeted by Matt. He took us out to the car went over everything that was done. He was super nice. My car looked like it was never damaged. I was amazed at how great it looked. Talk about fantastic customer service. I was also impressed that my car was fluffed and buffed. It’s so nice to be treated with courtesy. Your employees should be commended for their professionalism. I will definitely recommend your company to my friends and family.

Take Care,

Kim, Saugus, MA.

July 2010

Hi Bobby,

Unfortunately I have had the opportunity  to use your services twice over the past several years and most recently with my 09 BMW. The service was fantastic and I wanted to let you know how much I appreciate your work and your staff. Carol was always so friendly and helpful and Matt was the best, he explained everything to me and made my experience a wonderful one with Today’s Collision. They all took care of the insurance papers and rental car and made it so easy for me!!  I picked up the car last week and driving it seems like I am driving a brand new car!! You’d never know there was so much damage!!!

You have a great shop and obviously have trained your staff in the art of quality customer service!!!  I wish you on going success and hope I don’t have to use you again!!!!!,,,, but if I do, I know I am in good hands!!!!!

THANK YOU!!!!!!!

Cindy, MA

June 2010

Matt,

Just wanted to write and let you and your people know what a great job they did on my car. I picked it up in showroom condition, it was well worth the wait and you made everything so convenient. You and your people go well beyond customer satisfaction and I tell everyone when I have the opportunity to bring their collision repairs to Today’s. If you get a chance I would like to know what products you use for the inside, seats, doors, rugs and the wax used on the outside.

Thanks again for everything.

Wally, Salem, MA

Dear Bobby and Matt:

I can not thank you both enough for the amazing job your team did on Lola, my MINI Cooper S Clubman!  From the moment I contacted MINI of Peabody for a referral, the service, knowledge, and attitude from everyone at Today's Collision has been nothing less than stellar. Everyone at MINI immediately recommended your shop, and since they have provided me with such amazing service, I knew that they wouldn't send me anywhere that was less than the best. They are well-served in their referrals to your shop! Most important, I want to thank the entire shop crew.

I LOVE my car, and was heartbroken when she was hit after only six months and 3,500 miles.  Your technicians (repair, paint, detail, everyone) made Lola look as perfect as the day I drove her off the lot. Car repair is not simple--it's hard work and a craft that takes time to learn and do well. It's clear that your technicians have extremely high standards, and I can see their care and attention in the finished product. From my phone calls with Carol, to my interaction with both of you, the team at Today's Collision is phenomenal. I wouldn't hesitate to recommend you to anyone for services from detailing to collision repair. You all made an otherwise painful experience a lot easier to handle. Thank you again so much.

Best regards,
Maria, Cambridge, MA

May 2010

I recently used Today's Collision Repair Center in Malden, MA for repairs due to a comprehensive claim.  Their service was among the best I've seen in an Auto Body Shop (or any dealer, for that matter).  From the front desk, to the mechanics - they were high class and high quality.  They went above and beyond on my repair, finished early to accommodate my schedule, and kept me up-to-date throughout the process.  I could not have asked for more.

Thank you, 

Sarah, MA

May 2010

Hello,

I would like to commend you and your entire shop for outstanding service. My name is Ryan and I recently had my Acura CL in your shop. Matt Everson handled my claim and I couldn't have been more pleased with the way I was treated. Once Matt gave me the estimate he stayed in communication with me throughout the entire process letting me know what was going on with the repairs and anything else I might need to know.

He was very helpful in answering any questions that I had about the repairs or the cost. Even when it looked like the job would cost more than the projected estimate Matt was calling me up walking me through the  process making sure that I was ok with everything. Not once did I feel pushed around or taken advantage of. The quality of work that was done was exceptional and I could not tell at all that my car was ever in any accident. The only thing I noticed was that my car looked cleaner than when I brought it in for repairs. The total cost of repairs was dead on with Matt's estimate and I know that is not the easiest thing to do with body work.

Hopefully I do not have another accident but if I do I know where I will be taking my car and recommending to my friends to take theirs. Thanks again for a job done right the first time.  

Ryan, MA

April 2010

Dear Bobby and the whole team at Today's,

I have been so impressed and happy with my experience at your shop. From the first phone call, to pick up, I was treated with professional care, above and way beyond what I expected. Matt and the front desk staff answered my many questions and concerns and made the whole experience easy. I even got a ride to the airport when I dropped off my car!

Today's Collision was recommended to me by the Mini Cooper dealership in North Peabody. At first, I was reluctant to drive all the way to Malden from Beverly to have the work done, but once I got there, the service made it all worthwhile. You probably understand that, as many Mini Cooper owners do, I consider my car to be part of my family. I was delighted to find my Indie Blue Cooper looking like new, with brand new white stripes gracing her hood, and all new authentic Mini parts beneath. Matt took the time to show me all the work that had been done, what had been replaced, and why. Today's handled all the negotiations with the insurance company, including supplemental claims, and kept me informed. AND they cleaned my Mini inside and out!! That was a bonus!!

You have earned a loyal customer, and I am sending a copy of this letter to the Mini Cooper dealership to let them know what great service you provided. Thanks for everything.

M., Beverly, MA

February, 2010

My experience at Today's Collision was positive. I was greeted by Carol, who I spoke to earlier. She was compassionate and helpful.  My car was evaluated, I believe, by Jim Iannuzzi, at that time he told me an accurate assessment could not be made without breaking down the parts. I returned on Mon. and Carol had arranged for a rental to be waiting for me.

The complete appraisal was e-mailed to me on Tuesday, parts were ordered and the work was underway. Thursday afternoon I was contacted by phone and  e-mail by Matt Everson and informed my car would be ready to be picked up on Friday. The process from beginning to end took one week, this is almost unheard of. I am stunned and pleasantly surprised.

This entire process was handled with the utmost professionalism, and with customer service in mind. Every person involved helped to make a very unpleasant situation actually pleasant. Thanks to all involved, and continue the good work.

Sincerely,

Jennifer, Melrose, MA

February 2010

Hi,

I just picked up my 2007 Eos from Today's Collision Repair.  I just wanted to send a quick note that I feel as though they did an excellent job.  The car looks beautiful!  Every time I spoke with them, they were very helpful and kind.  I'm extremely happy with the results.

Thank you,

Shelby

January 2010

Matt,

Thanks for the exceptional service, as always!

Sincerely,

Bill & Brendan

January 2010

Dear Mr. Cobb,

I recently had some repair work done by your company to my vehicle after it was involved in a collision. I initially thought that was going to be an aggravating process involving excessive paper work, haggling over repair costs, and dealing with hassle of renting a replacement vehicle. Fortunately, because of the efforts of your staff, I could not have been more wrong.

From the moment I stepped into your door, I was treated in a friendly and efficient manner by extremely courteous professionals. All my concerns were dealt with immediately and your staff did their utmost to put me at ease. They listened to my needs and responded quickly to satisfy them. They answered all my questions, gave me confidence in the quality of the repair work that was to be done, and provided me with a rental vehicle that more than met my requirements. Most of all, they did this with a very personal touch and spared no effort to make my experience a pleasant and stress-free one.

When I picked up my vehicle, it looked as good as the day I drove it off the lot. Given the way your staff treated me when I first dropped it off, this was no surprise. Given my past encounters with other service providers, this was a uniquely satisfying experience.

I truly appreciated the quality workmanship combined with the quality customer service provided by your staff. I will recommend Today’s Collision in Malden to all my family, friends and just about anyone else who needs top-notch auto body work performed by proficient experts in a courteous and stress-free environment.

I would like to thank your staff for all their efforts. The treatment and service I received from them was most appreciated.

Sincerely,

Paul

December 2009

Bobby,

I knew you guys were good, but wow! The van looks awesome – the repair is flawless & thanks for taking care of the other areas that needed attention. I hope you and your family have a great Christmas and New Year’s.

Thanks again,

Chris, Boston, MA

December 2009

I would love to let you know that I am VERY VERY VERY VERY satisfied and HAPPY with my car!!!!!! and need I add that it was returned SQUEEEEEEEEEEEEEEEEEKY clean!!! which is a plus!!!! thanks so much! It was a pleasure having my car in with Today's!!

Eli, Burlington, MA

September 2009

I just want to let you know how happy I am with the work Today’s did on my 2009 Camry. I was pleasantly surprised when I picked up my car and both the outside and inside had been cleaned.   The people there were very helpful when I first arrived to make an appointment it was very easy.  When I went to pick up my car, they told me what they had to do to get the correct color and I really appreciated that the gentleman explained the process.  I would definitely recommend this place to people. 

Diane

September 2009

Dear Bobby,

I just wanted to “thank you” again and tell you how much I appreciate how much you and your staff did to make my unfortunate accident such a positive experience.  The car looks beautiful! You have a customer for life! Please thank Matt and Carol for their great dispositions.

Sincerely,

Maria

August 2009

Bobby,

While having to go to a repair shop to have your car fixed is never looked forward to, Today's makes it a painless experience.  I've unfortunately had to visit three times now, and I would not bring my car to any other shop. I recommend you to my friends and coworkers. The work is top notch, the personnel are friendly, and they have always been willing to work with my needs.  Every time the damage to my car has been made nearly invisible, and the attention to details, such as the cleaning and waxing, sets Today's far above any other shop I've ever dealt with.

Keep up the great work!

Phil

July 2009

Bobby, I didn't want a second week to go by without writing to you to commend you on your team's service.  As I mentioned the day I picked up my car, Matt Everson was terrific.  He aggressively sought my business and conscientiously followed-up with me all along the way, making sure my questions were answered and that he and I both had a clear understanding of the timetable for, and scope of, the repairs to my car. I even have a voicemail from Matt from earlier this week that I have yet to return inquiring to be sure I am satisfied with the car.

I also was delighted to meet and work with Tony. In my experience, it is unusual to see a mechanic take 30 minutes out of his day to be sure that a customer is satisfied with the repair of his car. Tony was wonderfully pleasant to work with - thoughtfully and earnestly listening to and answering my questions.  It's clear to me that Tony is a craftsman who takes considerable pride in his work and that pride inures to your customers' benefit.

Finally, I assume that these two terrific people didn't end up at your company by accident, rather they reflect the tone that you have set at your company -a tone that was amply demonstrated when you stopped me in the hall the day I picked up the car at your shop and asked how it was going.   I was truly impressed. I thought the whole experience was first rate and will not hesitate to recommend Today's Collision to others.

Warm regards,
Mike, Boston, MA

May 2009

I recently had my car repaired by Today’s Collision in Malden and wanted to give you some feedback on the service I received and experienced while they had my car.

Their customer service was great.  From checking in to keeping me informed while the repairs were being done to my car to the very end when I picked my car up.  Matt Everson took the time to explain the repairs that were done on my car and why.  An added bonus was how clean my car was when I picked it up.  They took the time to wash and buff my car.  My rugs were shampooed as well.  I felt like I had a brand new car. 

While inspecting the repairs, it appears they did an amazing job.  I will definitely use them again if I ever need to and have already recommended them to family and friends.

Paola, Boston, MA

May 2009

I wanted to give you some feedback about my recent experience at Today's Collision. I was extremely satisfied with the customer service. They expedited my repair in about two days and did a beautiful job on the car. The cleanliness of the car was great, as was the wash/wax.

I have been very happy with my service at Today's Collision. I was treated exceptionally well. Thanks to Carol, Matt and the rest of the staff!

Ryan, MA

April 2009

From the receptionist to the director of operations, I was very satisfied with Today’s Collision professionalism. I received courtesy phone calls about the progress of   my vehicle. This helped put my mind at ease.

The quality of the work is fantastic. I could not believe the condition of my vehicle inside and out. When I drove out of Today’s Collision parking lot it felt like the day I purchased the vehicle --- brand new! They really make an unfortunate incident forgettable.

I thank the whole crew at Today’s Collision and will highly recommend their services to everyone.

Eric, MA

April 2009

Hey Matt:

I just wanted to send you a note thanking you for all of your help with my car repair.  I know at the last minute I mentioned the rear bumper and you helped me out by going the extra mile to repair that for me.  In the future if I should need your services again I promise to read all the papers that I receive from the adjuster.

The car looks great!

Thanks again,

Debbie, Cambridge, MA

April 2009

Bobby,

I just picked up my BMW 530 after your team repaired the keyed hood and I was astounded at how good the car looked.  Not only did the guys do an outstanding job on the damaged area, they also cleaned up the entire car, inside and out, making it look brand new!  I cannot believe how nice my car looks and the effort that was put into it by your team.   When my son saw it, he too was amazed.  He actually starting rubbing the hood to see if he could feel where the damage was and he could not.

Your team made this a very positive experience for me.  From Matt's work up front, to your receptionist making sure I didn't forget anything in my car to the finished product and pick up, your team was professional and a pleasure to do business with.  I can assure you that you have earned a client for life and that I will refer all my friends to Today’s Collision.

Steve, MA

April 2009

Dear Bobby-

I wanted to write and tell you what a wonderful experience we had at Today's Collision, due mostly to the superior service provided by Matt Everson. As you probably know, we did not start out at Today's Collision, and had the truck emergently transferred there. Matt took wonderful care of us, was extremely patient with me (I was very upset about what had happened prior to us moving the car to you), and kept me up to date about the progress. He never seemed bothered by my frequent phone calls, multiple questions and was extremely supportive. He even facilitated the truck being delivered to our dealer so we could trade it for a new car in time for a large family function.  He exemplifies excellent customer service.

I saw the truck last night and it looked beautiful. I cannot thank you and Matt and the rest of the staff of Today's Collision for the incredible job you did fixing the truck and supporting me through this difficult time.

Abigail, MA

March 2009

I'd like to let you know that I am thrilled with the repair work done by Today's Collision in Malden. They did a top notch job on the repairs, and my car was cleaned and polished and looking terrific when I picked it up last Friday. Their customer service is also excellent. I always felt like my business was important to them. Their communication on the status of the job was excellent, and they went overboard to make my experience a pleasant one. They clearly take a lot of pride in their work, and that certainly works for me.

Jane  Boston, MA

February 2009

Dear Bobby,

Many thanks to you and you and your staff for the professional and cordial way that they perform their work, it was a pleasure to do business with you and I have already recommended your services to others. I could not be more pleased with the outcome of my BMW.  Please forward to your staff how nice it was to deal with them, you are lucky to have such good people.
 
Jim, MA

January 2009

Hi Bobby:

We just want to thank you for the great job you did in repairing our MINI. Should we have future needs we will certainly use your services. Thank You,

Bill and Cheryl  Abington, MA

January 2009

Dear Bobby,
Many thanks to you and your staff for the professional and cordial way that they perform their work, it was a pleasure to do business with you and I have already recommended your services to others. I could not be more pleased with the outcome of my BMW.  Please forward to your staff how nice it was to deal with them, you are lucky to have such good people. Thanks again,
 
Jim, MA

January 2009

Dear Bobby,

I jut received a call from one of our Insured. She wanted to express how happy she was with the service she received from the staff at Today's in Malden. She was also very happy with the way the work came out. Unfortunately she informed me that now she has to park at the back of the parking lot so no one scratches her car. She was happy to have this problem.

From One of Your Insurance Partners

January 2009

Hello to everyone at Today’s.

Once again, we would like to thank Matt and all the staff for the terrific job done on our car.  You have turned having bodywork done on a car into a positive experience!  Fantastic customer service!  You and your company will be highly recommended in the future. Sincerely,

Mary-Lou & Walter, MA

January 2009

Hi Bobby,

Please forward this to your wonderful staff.  I was rear ended while stopping at a light right before flying out-of-state to attend to a family emergency.  Matt was fabulous and arranged a pickup on my return even though a snow storm was coming.  Over the next four weeks, the family emergency progressed, and I had to remain out-of-state. I didn't answer any of Matt’s calls and he worked out everything with the insurance company.  The car was probably ready for two weeks.  Matt was great and delivered the car to my husband who came back earlier than me.  Matt took care of everything and made it easy for my husband.  The car looks great – drives better than new.  You can tell your staff is made up of real professionals who take pride in their work.  I will recommend you to everyone.  Thanks again for your patience and the wonderful way you handled my car and the superb workmanship!

Maria, MA

January 2009

Hi Bobby,

I wanted to pass on the conversation I just had with one of our insured clients.  I just spoke with Diana, she could not say enough good things about Today’s in Malden.  She praised Today’s for doing an exemplary job repairing her vehicle and providing top notch customer service.  She could not be happier with the way her car looks, and could not stop mentioning points why the service was so great.  She mentioned how easy Today’s made the process, how they helped her with a rental, and how they delivered her vehicle to her today in a snow storm.  She was just telling her sister that she knows she pays a little more for insurance with us, but the customer service she has received from Today’s Collision and our company is why she is happy to pay a little extra for superior service and quality.

From One of Your Insurance Partners, MA

December 2008

Matt,

I am very impressed with the service provided by Today’s Collision.  With a job and two young children, I don’t have much time.  You took care of me very efficiently, applying a temporary fix to my vehicle in a few minutes while you worked up an estimate and then completing the full repair the next day.  I will definitely refer my friends to your shop and will return myself whenever I need auto body work. 

Austin, MA

December 2008

Hi Matt,

The car looks great!  Many thanks to you, Bobby and everyone at Today’s for doing such a fantastic job.  Well done!

Miranda, MA

October 2008

I have been in this business for many years and have done business with body shops all over this state, and I can say with all sincerity that I have never seen such a detailed and perfect job done anywhere else…you all went above and beyond.  The paint is a type of triple flake that I know is very hard to match.  You had no problem making it factory new.  As far as I am concerned, I would never use any other shop and would recommend you to anyone I meet.  Thank you for your professionalism and courtesy. 

Graham, Peabody, MA

October 2008

Hi,

I brought my MINI Cooper in there a couple of weeks ago and that was the best job I’ve ever seen.  You guys presented yourselves unlike any other auto service I’ve ever seen – Keep up the great work!  What do you use for an air freshener on the interior?  I really like it.

Gabriel, Hudson, NH

September 2008

Hi Joe,

I just wanted to say THANK YOU for a fantastic job on my car.  You guys did a stellar job on my car and I greatly appreciate all of your patience and cooperation with the whole insurance adjuster nonsense.  Thanks again!

Traci, MA

July 2008