Reviews
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2012 CUSTOMER COMMENTS
After an endorsement from BMW Peabody, MA, I decided to check out Today’s Collision to repair my 2006 BMW325XI. The entire experience was top notch! From the moment one enters the reception area, which is spotless and more like a doctor’s waiting room than your typical repair shop, to meeting the staff who are very friendly and professional, one immediately gets the impression that these folks can be trusted to take great care of your vehicle. I’m very fussy about my cars and Bobby Cobb paid exceptional attention to execute all my special requests, and delivered an outstanding job on schedule. Because of the mint condition of the car, he even convinced my insurance company to approve a new BMW OEM bumper instead of a lower quality aftermarket product (after a certain age or mileage, insurance companies are not obliged to pay for more costly OEM parts). It was an absolute pleasure dealing with these folks and I’d have absolutely no reservations in using them again or recommending them to friends. RF
SOURCE: DEALERRATER: rf0431
February 2012
I had to get some work done after an accident and didn’t know who to go to or who to trust. A friend recommended Today’s and said she had a great experience with them. I called the shop and spoke with Carol, who was extremely helpful and gave me the step-by-step of what was going to happen. When I arrived at the shop everyone was in line waiting for me. They even had a car rental ready to go. They explained everything that they were going to do and were friendly. Their service people went above what I have ever experienced with any other vehicle repair shop, even the one where I bought my car.
SOURCE: DEALERRATER: mlibby
February 2012
Ever get nervous dropping your car off at a dirty shop, and the guy taking you keys is a slob! those days are over, when you deal with Today’s collision. you will deal with the same customer service rep who will handle all the insurance issues, rental car on site and keep you up to date throughout the process. all this in a spotless shop where you will feel like you’re in a new car dealership.
SOURCE: DEALERRATER: mikekaes
February 2012
I recently took my 2010 Corolla into Today’s Collision to get some front-end damage repaired. From the start, they were incredibly helpful and courteous, and treated me honestly and respectfully. They handled all of the details for me (paperwork, rental car, etc.), and made sure I knew what their time-frame was. What I was most impressed with is that even though Today’s services many high-end luxury and sports cars, they didn’t treat my little Corolla as though it were any less valuable. They even gave it a thorough inside-and-out cleaning and polishing, and returned it to me looking better than the day I bought it. I highly recommend the services of Today’s Collision Repair.
SOURCE: DEALERRATER: moejones
February 2012
Today came strongly recommended to me by BMW Peabody. My initial conversation was friendly, welcoming, and informative. Carol worked with me and my insurance agent so that all I had to do was show up on site with my car. Bobby and his team completed the work and the car looks like it is new. The interactions were enjoyable and at no time did I feel as though I was being mislead. I am happy to have found an auto body that I can feel comfortable working with, and I give Today my strongest recommendation.
SOURCE: DEALERRATER: bcshappell
February 2012
Had two vehicles worked on here after they were both rear ended. Service was excellent, fast and friendly from the very start right until both vehicles were picked up. The work is done to perfection and extra touch up was even done. Both vehicles came out looking awesome with the detail and even the tar and road kick ups were removed in the detail. Will definitely return in the future and refer their work/business.
SOURCE: DEALERRATER: pm739
February 2012
Our dealership, BMW of Peabody, recommended them (TODAY’S) when we were rear-ended in our BMW X3 in Vermont and we could not have been happier with their service and work! They towed our car back all the way from Vermont, set us up with a discounted SUV from a nearby Enterprise (only $36 per day!), and billed everything to our insurance company so we didn’t need to pay anything out of pocket or submit anything for reimbursement–no hassle. The entire place, including the shop, was spotless, the quality of the work was perfect, and the people there could not have been nicer, more helpful, or more pleasant. It was like nothing happened to our car and they even gave it a full detail before giving it back.
Being in an accident stinks, but working with Today’s made the experience almost seem too easy: I’ve been in accidents in the past and had to deal with rude, obnoxious employees, shops where you needed to take a shower after just going into the office (not to mention the shop), got my car back full of dirt and dust, and had to go back several times to have them fix mistakes (which, of course, was met with lots of attitude…). I was surprised and pleased when I didn’t have to deal with any of this stuff working with Today’s. The repairs they did for damage caused by the accident was high quality if not perfect. Thank you to Matt and everyone at Todays!
SOURCE: DEALERRATER: bchrzan
February 2012
My ’97 Toyota Sequoia had rear bumper and driver’s side door damage. Bobby and Carol could not have been more friendly, accommodating or more customer-focused. They made the process easy – working with my insurance company as well as getting the rental car arranged. Their offices are professional and I was in and out quickly for drop-off.
Pick-up was a breeze as well and as soon as I turned in to the parking lot I saw my Sequoia looking like it was brand-new. The work they did was amazing! They cleaned up some other little chips and dings I had and detailed the truck from bumper to bumper – both inside and out! It seriously looks brand new.
Thank you so much for the great work that you did. I will recommend you to everyone and anyone who needs body work done on their vehicle!
SOURCE: DEALERRATER: jburns66
January 2012
”Thank you Kevin Kyes at Today’s Collision Repair in Chelsea! GREAT job making my vehicle look brand new again – wow! Highly recommended, I am very impressed and grateful, thanks again 
“
Jenni, MA
January 2012
As a BMW owner, I am very picky about my car. Okay, I can be a major pain in the rear about my car. I met Bobby at a BMW owner get together explaining all the services offered by local dealers. After finding out that he is BMW of Peabody go to guy for auto body work, I became one of his biggest fan. All my auto body work is done by him, Today’s Collision is simply the best.
SOURCE: DealerRater: FeeBear
January 2012
A recent accident left me looking for a reputable body shop for the repairs to my 2010 Ford Fusion Sport. After reading the reviews on Dealerrater for Today’s Collision I decided to go with them. After having the repair work done I can only say I was definitely not disappointed. The Malden location was convenient and modern. The price for the work I had done was on par with the quality of the work performed. And just as some of the reviews I had read stated, the car came back to me with a fantastic interior & exterior detail job. Matt was extremely polite and easy to deal with.
Source: DealerRater: GGF150
January 2012
Dear Today’s Collision:
I want to thank you for the quality service and attention that I received from you after a recent rear-end accident. Your advice and support in helping me to communicate with my insurance company, secure a rental and to assure me that my car would be beautifully restored was invaluable. I am grateful for the superior, personal service and care that you provided. My 2007 Honda Accord looks like new. Thank you. Happy New Year!
Theresa, MA
January 2012
Our brand new 2011 BMW X3 had a couple big scratches in the back and our dealership BMW in Peabody recommended to use Today’s Collision Center in Malden, MA for repair.
We came to pickup our car last week and we are very, very pleased with the work from Today’s Collision Repair Centers. They did a very good job to repair them. They even washed our car and clean inside of the car. The car was delivered on time.
Mike is very helpful and professional. He knows exactly what needs to be done. We definitely recommend Today’s Collision Center for all auto body needs, especially BMW Mercedes or luxury cars.
Source: DEALERRATER: hvbmw1
January 2012
2011 CUSTOMER COMMENTS
I never take time to write surveys but after the amazing service I received at Today’s Collision in Malden, MA, I feel compelled to write about my experience.
I was involved in an accident and my insurance company gave me a long list of “recommended” Auto Body places to get my car fixed. I simply picked Today’s Collision because it was the closest location to my home.
When I arrived at Today’s Collision I was impressed. I was expecting a small, grease-stained garage with a small waiting room. The building is big, new and clean. The reception area is large and comfortable. There was a fresh coat of paint, new carpeting and it was tastefully decorated. There were many clean-cut, professional employees working there and I was greeted and helped immediately. Behind the counter I saw about 20 hanging file holders. They pulled my file which contained all the information they needed, there was a rental waiting for me and I was on my way in no time. No hassle…. no fuss. Today’s Collision called me daily with an update and they had me back in my car in no time. Not only was my car fixed to perfection but it was detailed!!!
I was recently involved in another accident and I knew exactly where I was going to get my car fixed. My second experience was just as pleasant as the first one. Today’s Collision is a reputable and professional service provider. They’re top notch and they deserve recognition for their quality, service and professionalism.
Source: Dealerrater: SCBr
December 2011
Fantastic job! Hats off to the guys behind the scenes that make it all happen. The car looks as good, if not better than before the accident. Great attention to detail, paint blending is perfect.
Source: DEALERRATER: Jdr2011
December 2011
I was super impressed with the folks at Today’s Collision Repair. The shop was clean and professional looking, the staff very knowledgeable and courteous, and the work looks fantastic. They repaired a dent and scratch on the side of my Audi Q5 and you can’t even tell that the damage was ever there. The icing on the cake was that they cleaned my car inside and out and it looked brand new!! Almost made getting into a fender bender worth it!
I would go back to this shop in a heartbeat and will recommend them to anyone I know who is looking for a body shop. Source:DEALERRATER : meghanschiller
December 2011
Auto body repairs can be a tricky business, trying to find someone you can trust to do an exceptional job. Today’s Collision does just that – an exceptional job. The attention to detail and professionalism are two qualities that really stand out. Source: DEALERRATER: JoeGov
December 2011
Dear Bobby,
Please forgive the delay in sending this but I really wanted to thank you for making my recent accident so much less of a headache then it could have been. This was my first accident and thankfully it was not my fault. Your professionalism, compassion and understanding of the situation made my life so much easier. I received your name from BMW of Peabody. From the first call I made to Today’s and speaking with Carol, who was very helpful, to arranging a rental car, advising me in the best way to deal with the insurance companies you were always on my side, Every time I called you with a question or an update, you returned my calls promptly and professionally. I appreciate your attention to my needs with a holiday weekend and my hectic travel schedule. You and your team made this such a stress free and pleasant experience. In the end my car looked perfect!
Bobby, I just want you to know that I really appreciated working with you and I know for certain should I ever need this service again I would not hesitate for a minute to call you.
Sincerely yours,
Cynthia, Melrose, MA
November 2011
I worked with Today’s through BMW of Peabody and it was a wonderful experience. Mike met me at the dealer, arranged my rental and took care of all the details. When the car was done, he brought the car to me and returned the rental for me – UNREAL! Polite and helpful all the way. Appreciated even more after an accident that wasn’t even my fault. Thanks for taking the hassle out of it. Def use Today’s again – just hopefully not too soon!
Source: DEALERRATER: Terri_d
November 2011
After my accident I called Todays Collison in Malden. They set an appointment for me to drop of my car and asked if I would be needing a rent-a-car. When I arrived to drop of the car, the rent a car was there waiting for me. They went over everything with me, including the paper work and I was out of there in about 30 minutes. They kept me informed all the way through the process. When I picked up my car, I was extremely happy with the job they did. My 6 year old car looked brand new.
The repair was flawless and they also detailed it for me at no extra charge. My experience with Todays Collision was wonderful. They took care of everything for me, did an outstanding job and everyone I dealt with was both professional and friendly. I would highly recommend todays Collision in Malden if you are ever unfortunate enough to be in an accident.
Source: DEALERRATER: ricklowell
November 2011
I was just overwhelmed with the courtesy, professionalism and expertise exhibited by everyone at Today’s Collision Repair in Malden, MA. From the moment I walked through the door until I picked up up my beautifully repaired car, I was treated with the utmost respect and kindness. Everything I needed to know was explained to me carefully and thoroughly, and Matt took care of all the details for me; the rental car was arranged for and ready when I came to drop off my car, the paperwork was simple and carefully explained, and the insurance side of things was kept direct and clear, too. (As an aside, I want to commend my insurance company, Traveler’s , for their side of things. They,too, were responsive, clear and immediately helpful). I was stunned when I picked up my car and found it had been washed and “detailed”, inside and out,as a complimentary courtesy. Not only was the repair (to a damaged back bumper and passenger side back panel) perfect, they’d made my car look brand new again. I guess I shouldn’t have been surprised, because their offices are immaculate, their personnel are professional in appearance and demeanor, and they’ve been in business for over 20 years, so obviously they’re doing something (or many things) right. This is a strange thing to say,I know, but it is almost worth it to have the unhappy circumstance (in my case, someone hitting my almost-new car while it was parked)in order to experience the outstanding service offered by Today’s Collision Repair in Malden. Thanks to Matt and everyone else at their shop, I’m driving around with a smile on my face again. If I am ever in need of these services in the future, I’ll know just where to go, and I recommend them without reservation! Five stars out of four!
SOURCE: DealerRater: LaurieMac
November 2011
My car was rear ended. The at fault party insurance company generated an estimate for the damage on my G35 coupe. After reviewing auto body shops in Malden, MA, selected Today’s Collision (close to home & good reviews). I stopped at the shop on a Friday with estimate in hand to get an initial read on the shop. The facility in Malden is easy to find, clean and very inviting. Customer service was very good: greeting right after getting into facility and promptly attended to. Facility was unable to take my car right away, but a drop off date was coordinated. Dropped car at 8:30AM on Monday. Rental car agent met me at shop and I was in and out in about 35 minutes. Insurance company called to indicate rental was extended to Friday to accommodate parts delivery delay. Single issue with service: left a voice mail on Thursday to confirm car would be ready for pick up on Friday. I expected a call from shop rather than having to take initiative. Call was returned within an hour with confirmation car would be ready by 4:30PM Friday. Got to the site at 4:00PM and the car was ready. Great job and shop worked directly with insurance to address issues with parts availability to be able to complete work on time. Body shop coordinated with rental agency for rental pick up. Paid for residual established in estimate, no surprise charges. Very satisfied with service and professionalism. Highly recommended Today’s Collision Center.
Source: DEALERRATER: eiglesias
October 2011
Hi Bobby,
I want to thank you and your entire team for the excellent work and customer service I received during my most recent visit to your facility. This is the third time (if my memory serves me correctly) that I’ve availed myself of your services. Each experience has been incredibly positive, from the beginning of the process to the end. This applies to the workmanship and the exceptional staff you have throughout the company.
I wish for two things: (1) You were in a business that I wanted or needed to frequent more often!. (2) You could teach your exemplary customer service and professionalism to other companies. Outstanding customer service has become an anachronism, as it appears so infrequently in our day-to-day lives. There are so many distractions and so many people who have the “what’s-in-it-for-me” attitude.
Needless to say, should I experience another accident, I will hop up to Malden; and also will recommend unequivocally your services to everyone I know. Meanwhile, I wish you much continued success.
Sincerely,
Richard, MA
September 2011
Dear Mr. Kyes,
My appreciation for the exemplary service I received during the recent auto body work on my BMW x5. Needing auto body work after a collision is stressful, but Eric (and the Today’s Collision staff) was friendly, courteous and knowledgeable. Moreover, weeks later when I discovered I needed additional work, Eric (and John) went above and beyond to fix the problem; making sure that I was able to get work in time. Bravo for such a remarkable team. I can certainly see why your company has been a mainstay of Chelsea (and Greater Boston) for so many years!
Thank you again for your outstanding service. I will be certain to recommend your Today’s Collision Repair Centers to my friends and business associates.
With my sincere appreciation,
Sylvia, Chelsea, MA
September, 2011
Bobby,
I wanted to let you know how pleased I am with the quality of the repair work done to my BMW. Additionally the extra effort that went into the detailing of the interior and exterior of the car couldn’t have been better. The front office staff was all very personable, polite and professional. From soup to nuts you have a great team. I will highly recommend your services to anyone who will ask and even those who don’t ask.
Thanks Again,
Stan, MA
August 2011
During July of this year, I brought my 2011 BMW x6 into Today’s Collision Repair Center following an accident for which I was not at fault. To be frank, I was pretty disappointed that my new BMW had been damaged, and it pained me tremendously to think that the vehicle would never be the same. However, to my delight, Today’s Collision Repair Center came through for me returning my vehicle in tip top condition. In fact, when I picked up the x6, not only had it been repaired to perfection, but it had also been fully detailed both inside and out. Needless to say, I was ecstatic, as the vehicle looked as good on that day as it had when I first took delivery from the dealership some 10 months previous. I cannot recommend Today’s Collision Repair Center more highly. I drove quite a distance past numerous other body shops to have the repair performed by Today’s Collision Repair Center, and boy was it worth the trip.
Sincerely,
Matt, Needham, MA
August 2011
Eric & Today’s Collision –
I just wanted to send a thank you to everyone there for helping me not once but twice when my car was damaged. The team you have is amazing – the customer service and work on my car have surpassed my expectations. I will definitely come to see you again (if it is needed)!
Thank you again,
Tami, MA
July 2011
Dear Bob,
I had my 2004 Nissan Maxima repaired at you shop last week. I just wanted to let you know how pleased and fully satisfied I am with my car. The whole experience from beginning to end was perfect. As a small business owner, I know the importance of customer satisfaction. My Maxima looks better now than it did 2 years ago when I bought it. I had the pleasure of dealing with Matt Everson from the beginning to the end. He is a credit to your business. Matt was very friendly, professional and trustworthy. My car was ready when he said it would be. I could not be happier! The complimentary Interior & Exterior detail was a very nice touch! Bob please be assured, that if I have need of your services in the future, I will without hesitation call upon Today’s Collision Repair and I will tell ALL my family & friends about the GREAT service I received from your company. Thanks again!
Respectfully,
Roland, MA
July 2011
Kevin,
I want to thank you for always being so great and helpful EVERY time I am there. You guys run a great shop. I always tell everyone about your place.
Thank you for everything!
Jeannette, MA
June 2011
Bobby:
Just a quick note to thank you and your staff for doing such a wonderfully professional job repairing our car. Everyone could not have been nicer and the car looks great! We are impressed by your staff and entire operation. Carol went out of her way to make it convenient for us and she also lined up a great rental at no cost to us. Matt and Mike did a great job walking us through the process and also helping us to very inexpensively take a couple of extra dings out of the door. Great stuff and much thanks,
Sincerely,
Jon & Meghan, MA
June 2011
Hello Bobby,
A great big thank you to you and your team for the fine work you performed on my car. Carol is an excellent communicator and kept me fully abreast as to the progress of the repairs at all times. Matt obviously takes great pride in the workmanship of your mechanics and in showing off the results of the combined efforts. I am truly impressed the way you handled the entire business and am glad that Matt recommended you.
I was very pleased to find that you thoroughly cleaned the inside of the vehicle; that was a delightful surprise. Thank you also for arranging and delivering the rental car. If it weren’t for the fact that I don’t want another accident, I would look forward to doing future business with you.
Sincerely,
Marianne, MA
June 2011
Hi Bobby,
I just want to take a moment to rave about how happy I am. I had my BMW X5 repaired by your shop in the beginning of May. I just wanted to let you know how impressed I was with your collision center. I have not had good experiences elsewhere. Matt was super helpful and knowledgeable. I will proudly recommend you guys to all my friends, family and patients that need services done to their vehicle. Thank you again for running a fantastic collision center!!!!!!!
Sincerely,
Christina, MA
May 2011
Bobby,
I want to thank you for the “OUTSTANDING” work that was done on my Honda Accord. Today’s Collision proved to be a #1 class organization in customer service, and workmanship. I’m not just driving a car with a new paint job, I’m driving a work of art. Congratulations, you should be very proud of the wonderful staff you have working for you. Many thanks to you, Matt, Carol and all the paint specialist that worked on my car.
Best Wishes,
Kathy, MA
April 2011
Hello Bobby & Matt,
I just wanted to drop you a quick note to say thank you for taking such great care of my 2011 BMW 535. The car had only 3K miles when it got hit and the work that you did on my bumper was phenomenal and the car is back in showroom condition. I also appreciate you getting me in and out in the same day. Thanks again for providing quality work and tremendous customer service!
Kind Regards,
Paul, MA
April 2011
SOURCE: DealerRater.com
I just wanted to right a review because it has been so long since I had such a positive experience with a car repair shop. Not only did they restore my (almost 10 year old car) back to showroom condition, but they also detailed the car in and out. Honestly the car has not looked this good in years. It is so nice to know that I have found a place I can trust and enjoy dealing with. I will always use Today’s Collision Repair if the need arises, and will recommend the shop to all I know. Thanks again for the great work.
Richard D.
Everett, MA
March 2011
Carol,
Thank you for making my repair experience more like dropping off my child at day care! Perfect. A shout out to Matt – nice job! (And also to Enterprise.)
Regards,
Deborah, MA
March 2011
Dear Mr. Cobb;
Back in December, my daughter was involved in an automobile accident. Your company was recommended by Liberty Mutual Insurance. I want to commend you and your staff for their excellent service.
From the receptionist at the front desk, to the manager, Matt Everson and all the servicemen in your shop, the total experience was extremely professional and courteous.
Matt walked us through the process and couldn’t have been nicer. During these difficult economic times, many of us have become accustomed to inferior treatment from vendors but this was definitely not the case when dealing with your staff. It was an awesome experience from start to finish and I wanted to share this with you. I own a small HVAC business and hope that my customers feel the same way about the service we provide them.
Sincerely,
Elaine, MA
February 2011
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