Receptionist / Customer Service Representative
Receptionist / Customer Service Representative
Stoneham, MA Full-time 7:30 am – 5:00pm
Today’s Collision, with four state-of-the-art locations in Malden, MA, Danvers, MA, Chelsea, MA and Stoneham, MA, has served the Greater Boston area as a leading collision repair center for over 35 years. We pride ourselves on our reputation for high quality standards and exceptional customer service. Our facilities repair vehicles of all makes and models, with multiple OEM certifications and specializing in high-end vehicles. We are looking for energetic, detail-oriented individuals to join our team.
This is a great opportunity to join a team of collision repair professionals who enjoy learning the latest industry technology. Today’s Collision offers a generous benefits package, including Health and Dental insurance, 401K plan with employer match and paid vacation and sick days.
Job Title: Receptionist / Customer Service Representative
Position Description:
We are seeking an automotive customer service representative to work with our customers through all stages of the auto repair process. You will be responsible for creating a positive customer experience by providing 5-star service. You will use your exceptional communication skills to become the liaison between the insurance company, Today’s Collision and our customers. You will follow the job as it progresses through the shop, ensuring all team members and the customer remain informed throughout the repair process.
This shop is a busy, fast-paced environment. Punctuality and organization are keys to success in this position.
Primary Responsibilities:
- Greet customers when they drop-off / pick up their vehicles.
- Answer incoming calls and provide customers with relevant information based on their stage in the repair process.
- Communicate estimate information to the customer, provide any associated necessary documents, and explain the repair process and next steps.
- Ensure that all customer and job information is properly entered into ProfitNet.
- Set-up rentals in Enterprise ARMS system.
- Call Insurance Companies, Follow up with Customers, Provide back-up and support to the Back-end Estimator if necessary.
- Payments – Receive payments via mail or physically collect the payment from the customer.
- Follow up with customers regarding payments / receivables
- Send review requests to customers within 24 hours of pick-up
- Other duties as assigned
Required Experience & Skills:
Candidate should have a High School Diploma
Exceptional customer service and organizational skills a must.
Effective communication skills and ability to interact with both internal and external customers
Exceptional organizational skills and attention to detail a must.
Strong time-management skills
Compensation:
Starting salary for this position will commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Health Insurance
- Dental Insurance
- Paid Vacation & Sick time
- Bonus Program
Contact:
Interested candidates should email their resume to Human Resources: [email protected]
Front Office Customer Service Representative
Front Office Customer Service Representative
Malden, MA Full-time 7:30 am – 5:00pm
Today’s Collision, with four state-of-the-art locations in Malden, MA, Danvers, MA, Chelsea, MA and Stoneham, MA, has served the Greater Boston area as a leading collision repair center for over 35 years. We pride ourselves on our reputation for high quality standards and exceptional customer service. Our facilities repair vehicles of all makes and models, with multiple OEM certifications and specializing in high-end vehicles. We are looking for energetic, detail-oriented individuals to join our team.
This is a great opportunity to join a team of collision repair professionals who enjoy learning the latest industry technology. Today’s Collision offers a generous benefits package, including Health and Dental insurance, 401K plan with employer match and paid vacation and sick days.
Job Title: Front Office Customer Service Representative
Position Description:
We are seeking an experienced automotive customer service representative to work with our customers through all stages of the auto repair process. You will be responsible for creating a positive customer experience by providing 5-star service. After reviewing the initial estimate, you will use your exceptional communication skills to become the liaison between the insurance company, Today’s Collision and our customers. You will follow the job as it progresses through the shop, ensuring all team members and the customer remain informed throughout the repair process.
This shop is a busy, fast-paced environment. Punctuality and organization are keys to success in this position.
Primary Responsibilities:
- Greet customers when they drop-off / pick up their vehicles.
- Answer incoming calls, and provide customers with relevant information based on their stage in the repair process.
- Write Estimates. These will include Match and Locking, Insurance Appraisals and creating Supplements.
- Write original appraisal for Insurance Claims; Write Self-Pay Estimates for customers, including any additional work
- Follow the jobs through the shop, making sure every procedure and part is included on the Repair Order
- Communicate estimate information to the customer, provide any associated necessary documents, and explain the repair process and next steps.
- Ensure that all customer and job information is properly entered into ProfitNet.
- Set-up customer files.
- Set-up rentals in Enterprise ARMS system / insurance reservations
- Perform customer check-ins.
- Become a liaison between the front office and the production staff to ensure that the highest level of communication is being maintained at all times.
- Call Insurance Companies, Follow up with Customers, Provide back-up and support to the Back-end Estimator if necessary.
- Close the Repair Order for “end-of-month” through the Management System
- Follow up with customers regarding payments / receivables
- Send review requests to customers within 24 hours of pick-up
- Help establish policies and procedures to streamline the front office daily work. This includes providing suggestions for improving systems and communications with Service Writer, Technicians, Parts Person and Back End Estimator
- Learn Text Request communication platform and follow procedures for communicating with customers throughout the repair process. Respond to all customer requests promptly and professionally.
- Ensure that the front office is clean and presentable
- Other duties as assigned.
Required Experience & Skills:
Candidate should have a High School Diploma.
Automotive industry experience is preferred.
Exceptional customer service and organizational skills a must.
Prior auto body estimating experience preferred.
Effective communication skills and ability to interact with both internal and external customers Exceptional organizational skills and attention to detail a must.
Strong time-management skills
Compensation:
Starting salary for this position will commensurate with experience.
Benefits:
- 401(k)
- 401(k) matching
- Health Insurance
- Dental Insurance
- Paid Vacation & Sick time
- Bonus Program
Contact:
Interested candidates should email their resume to Human Resources: [email protected]
Today’s Collision is an energetic, rapidly growing company specializing in collision repair services. We are at the leading edge of collision repair technology and you can be part of this exciting environment. We have career opportunities for talented, energized professionals who are ready to join the Today’s tradition of excellence. We’ll support your efforts and provide the challenges and opportunities to advance your career.
Our company places a strong emphasis on providing exceptional customer service. We seek people who are friendly, make the effort to listen to the needs of customers, and are eager to provide timely solutions in a professional manner.
