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May 4 – May 8th Updated Hours – COVID-19 Update 5/3/20

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

During the Week of May 4th – May 8th

Malden:  M-F  8:00am – 4:30pm

Stoneham:  M-F  7:30am – 5:30pm,   Saturday, 8:00am – 1:00pm

Chelsea:  Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations)

NEW! To protect our customers and employees, face coverings that cover the mouth and nose must be worn inside our buildings.  According to the Commonwealth of Massachusetts guidelines, this requirement does not apply to children under the age of 2 or to individuals unable to comply due to a medical condition.

At home or work?  Take advantage of our contact-free services:

      • Free pick-up and delivery
      • Estimates – Click here
      • Electronic Forms / Paperwork
      • Complimentary Detail with Repairs 
      • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Chelsea:  CALL: (617) 887-0080

Stoneham:  CALL: (781) 279-2220

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

 

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Nurse Molly MacKay of Boston Hope Field Hospital is Reunited With Her Car!

Good News!  Nurse Molly MacKay was reunited with her car today!  Molly, a nurse with Atrius Health and the Boston Hope field hospital during the COVID-19 pandemic had her vehicle and all her PPE stolen earlier this

week.  The team at Today’s Collision worked with our partners in the community to help get Molly back on the road.

Stephen’s Automotive Transport retrieved Molly’s Car.  Enterprise provided Molly with a rental vehicle, and North Shore Mazda donated the needed parts.

Thank you to all who helped, and to our technicians and team members for taking such good care of Molly’s car!  Returning her car today has given a boost to our entire team!  Cheers to Anna Meiler of WBZ News for helping us connect with Molly!

Finally, thank you to Molly.  It has been a pleasure getting to know you this week.  Boston is lucky to have you on the frontlines of this pandemic.  We are grateful to you and your colleagues for being there for us!

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Today’s Collision Named One of Tesla’s Top 7 U.S. Auto Body Shops

Tesla has named Today’s Collision as one of its Top 7 U.S. Auto Body Shops!  In their April, 2020 Auto Repair Newsletter, Tesla congratulated a total of 7 shops for reaching their key performance indicators.  We are so proud of our team’s dedication to embracing new technology while maintaining such a high level of customer service.

 

Congratulations to all the shops on the list:

Collision Restoration (Fairfield, NJ)

Collision Works (Long Beach, CA)

Dream Team Collision (Virginia Beach, VA)

Fender Mender Auto Body (Fort Lauderdale, FL)

Fix Auto Palo Alto (Palo Alto, CA)

Fix Auto South San Francisco (San Bruno, CA)

Today’s Collision Repair Center (Malden, MA)

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April 27 – May 1st Updated Hours – COVID-19 Update 4/26/20

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 27th –May 1st

Malden: M-F  8:00am – 4:30pm

Stoneham: M-F  8:00am – 4:30pm

Chelsea:  Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

At home or work?  Take advantage of our contact-free services:

          • Free pick- up and delivery
          • Estimates – Click here
          • Electronic Forms / Paperwork
          • Complimentary Detail with Repairs
          • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

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Today’s World – Free Pick-up & Delivery

In Today’s World…here we are heading out to deliver this repaired vehicle to our customer’s home.

#TodaysWorld

#NewNormal

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April 20 – 24th Updated Hours – COVID-19 Update 4/17/20 5:00pm

Dear Valued Today’s Collision Customers:

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 20th – April 24th

 

Malden:  375 Washington St.  Malden, MA 02148  M-F  8:00am – 4:30pm

Stoneham: 16 Gould St. Stoneham, MA 02180        M-F  8:00am – 4:30pm

Chelsea: 99Everett Ave, Chelsea, MA 02151            Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

 

At home or work?  Take advantage of our contact-free services:

  • Free pick- up and delivery– We’ll come to you to pick up your vehicle at home or work, and deliver it back after repairs are complete.
  • Estimates – Upload your information and photos from your phone.

Click here or text “Mobile” to (781) 325-4191 for a link to the form.

TESLA Owners click here or text “Estimate” to (781) 325-4191

  • Forms / Paperwork: All needed paperwork can be completed via electronic signatures.
  • Complimentary Detail: Your vehicle will be detailed inside and out before we return it to you.
  • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

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Change to Business Hours & Pick-up & Delivery Services – COVID-19 Update 3/30/20 3:00pm

Dear Valued Today’s Collision Customers:

First, we want to say thank you to all of the first responders, doctors, nurses, healthcare workers, police officers, fire fighters, paramedics, EMTs, military personnel and others who are giving selflessly today and every day to our community!  THANK YOU!  THANK YOU!  THANK YOU!

To assist all customers who have repair needs, we are currently offering free pick-up and delivery services at home or work, to help support those staying home, or on the front lines including first responders and healthcare workers.   Just let us know how we can help you.

Additionally, due to the change in business needs, we’ve adjusted our shop hours of operation to the following:

Malden Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Chelsea Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Stoneham Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

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All Locations Currently Open – COVID-19 Update 3/23/20 5:00pm

Dear Valued Today’s Collision Customers:

Please be advised, at this time, Today’s Collision Repair Centers remain open.  Certain businesses are exempt from the recent measures by Governor Baker to close all non-essential businesses in the state of Massachusetts to slow the spread of COVID-19, including auto repair, as documented at: https://www.mass.gov/doc/covid-19-essential-services

At this time, we’ve made the important decision to maintain operations during the COVID-19 crisis as we continue to help restore transportation to customers in critical industries including first responders and healthcare.

Since the circumstances surrounding this pandemic change by the hour, we will continuously monitor our business needs in the community.

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

We understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees. As a reminder, the following steps have been implemented at our facilities to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag.  Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out.  During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Our amazing customer service team is here to help!  Please let them know if you have any questions or concerns.

Sincerely,

Bobby Cobb and Kevin Kyes

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PROTECTING OUR CUSTOMERS & EMPLOYEES – Coronavirus (COVID-19) Statement

Dear Valued Today’s Collision Customers:

As the situation regarding the Coronavirus (COVID-19) continues to evolve, we understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees.

Protective covers for steering wheels, seats and gear shifters / selectors

While we have always taken pride in the cleanliness of our repair centers, we have taken the following steps to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag. Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out. During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Please let us know if you see any aspect of our process that can be improved.  As always, please feel free to contact us with any questions or concerns, and please visit our website for the most up-to-date information.

On a personal note, many of you have known us for over thirty years, referring your family and friends to us, and supporting our business.  At this time of uncertainty, we wish you all good health and we look forward to the (hopefully not-so-distant) future when we can talk about Boston sports, concerts and all your family stories again!

Sincerely,

Bobby Cobb and Kevin Kyes

Owners, Today’s Collision Repair Centers

 

Today’s Collision Receives the ProFirst Designation from Honda and Acura

What does it mean to be a ProFirst Collision Shop?

As the car manufacturing industry becomes more reliant on technological advancements, Manufacturers are requiring an increase in specialized training for their certified collision repair facilities. Once repair shops complete the designated training, the Manufacturers can be confident that their vehicles are being repaired to the quality standards held by the OEM (Original Equipment Manufacturer).

Recently, Today’s Collision received the I-CAR GOLD status designation. This was the first step in preparing for our Honda and Acura specific training. I-CAR (The Inter-Industry Conference on Auto Collision Repair) is an international, not-for-profit organization dedicated to training those in the collision industry with the knowledge and skills necessary to achieve a complete and safe repair.

The Gold Class designation lets you know a collision repair shop has trained technicians who know how to repair your vehicle properly. Approximately 10% of collision repair shops currently complete the rigorous training requirements needed to meet the Gold Class standard. Businesses that earn Gold Class status are proud of their accomplishment and will typically display the Gold Class logo to help you identify them as highly trained repair facilities.

In addition to the I-CAR Gold Class designation, each ProFirst shop has received Honda-and Acura-specific training through I-CAR. The training provides Honda-specific information about vehicle construction materials and general repair considerations, specific repair procedures, manufacturer’s position statements relative to vehicle repair, hybrid electric and alternative fuel vehicle repair considerations, and more. Every ProFirst collision repair facility has the distinction of being an I-CAR Gold Class Professional.

We are extremely proud of our employees in completing this extensive training process, and are excited to continue to partner with the Honda and Acura dealerships in the area to bring the highest quality repairs to their customers.