, , , , , ,

April 20 – 24th Updated Hours – COVID-19 Update 4/17/20 5:00pm

Dear Valued Today’s Collision Customers:

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 20th – April 24th

 

Malden:  375 Washington St.  Malden, MA 02148  M-F  8:00am – 4:30pm

Stoneham: 16 Gould St. Stoneham, MA 02180        M-F  8:00am – 4:30pm

Chelsea: 99Everett Ave, Chelsea, MA 02151            Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

 

At home or work?  Take advantage of our contact-free services:

  • Free pick- up and delivery– We’ll come to you to pick up your vehicle at home or work, and deliver it back after repairs are complete.
  • Estimates – Upload your information and photos from your phone.

Click here or text “Mobile” to (781) 325-4191 for a link to the form.

TESLA Owners click here or text “Estimate” to (781) 325-4191

  • Forms / Paperwork: All needed paperwork can be completed via electronic signatures.
  • Complimentary Detail: Your vehicle will be detailed inside and out before we return it to you.
  • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

, , , , ,

Change to Business Hours & Pick-up & Delivery Services – COVID-19 Update 3/30/20 3:00pm

Dear Valued Today’s Collision Customers:

First, we want to say thank you to all of the first responders, doctors, nurses, healthcare workers, police officers, fire fighters, paramedics, EMTs, military personnel and others who are giving selflessly today and every day to our community!  THANK YOU!  THANK YOU!  THANK YOU!

To assist all customers who have repair needs, we are currently offering free pick-up and delivery services at home or work, to help support those staying home, or on the front lines including first responders and healthcare workers.   Just let us know how we can help you.

Additionally, due to the change in business needs, we’ve adjusted our shop hours of operation to the following:

Malden Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Chelsea Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Stoneham Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

, , , , , ,

All Locations Currently Open – COVID-19 Update 3/23/20 5:00pm

Dear Valued Today’s Collision Customers:

Please be advised, at this time, Today’s Collision Repair Centers remain open.  Certain businesses are exempt from the recent measures by Governor Baker to close all non-essential businesses in the state of Massachusetts to slow the spread of COVID-19, including auto repair, as documented at: https://www.mass.gov/doc/covid-19-essential-services

At this time, we’ve made the important decision to maintain operations during the COVID-19 crisis as we continue to help restore transportation to customers in critical industries including first responders and healthcare.

Since the circumstances surrounding this pandemic change by the hour, we will continuously monitor our business needs in the community.

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

We understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees. As a reminder, the following steps have been implemented at our facilities to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag.  Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out.  During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Our amazing customer service team is here to help!  Please let them know if you have any questions or concerns.

Sincerely,

Bobby Cobb and Kevin Kyes

, , , , , ,

PROTECTING OUR CUSTOMERS & EMPLOYEES – Coronavirus (COVID-19) Statement

Dear Valued Today’s Collision Customers:

As the situation regarding the Coronavirus (COVID-19) continues to evolve, we understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees.

Protective covers for steering wheels, seats and gear shifters / selectors

While we have always taken pride in the cleanliness of our repair centers, we have taken the following steps to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag. Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out. During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Please let us know if you see any aspect of our process that can be improved.  As always, please feel free to contact us with any questions or concerns, and please visit our website for the most up-to-date information.

On a personal note, many of you have known us for over thirty years, referring your family and friends to us, and supporting our business.  At this time of uncertainty, we wish you all good health and we look forward to the (hopefully not-so-distant) future when we can talk about Boston sports, concerts and all your family stories again!

Sincerely,

Bobby Cobb and Kevin Kyes

Owners, Today’s Collision Repair Centers

 

Guide to Body Repairs after an Accident

Cars are made of lots of different materials, from oil and rubber to metal and plastic. They all fit together to make one big machine. The part of your car that you can see, the body, is usually made of metal and plastic and painted to look oh-so-lovely.

Although it may not seem important, even the body of your car has a purpose: it protects all those moving parts on the inside that make it run safely. Paint protects the body and the body protects the systems inside.

Do I really need to repair the body?

You’ve probably seen cars on the road with dents, rust, scratches, chunks missing, and other evidence of an accident. Cars aren’t just made to look pretty – every part has a specific purpose.

This seemingly insignificant damage does more than make your car look like you’ve crashed it, they affect performance and safety. Body repairs are one of those little things that can quickly turn into a big problem and spread to other systems within your car.

Metal cars with accident damage will rust, especially during snowy winters, humid summers, near the ocean, or climates with rain. Rust may start small but it spreads quickly, and it won’t stay on the outer body. Rust can happen all over your car, from the gas tank and the exhaust system to the engine support. It eats away at the metal, slowly weakening it. It’s best to catch it and stop it as soon as possible.

Plastic cars still have metal parts, and while the plastic body may not rust, they do create an aerodynamic vehicle of a specific weight that protects the inner systems from rust and other damage from the road.

Repairing your car’s body parts can be simple

Depending on whether you have a plastic or metal car, repairs can differ. With today’s technology, they’re possible. Repairing parts instead of replacing them offers several benefits.

  • It is often faster,
  • Saves money,
  • Is better for the environment, and
  • It leaves your car with a higher resale value than it would have with a replacement part.

Repairing Metal Bodies

 

Rut repairs can be major or minor depending on how much rust there is, where it’s located, and how deep it goes.

Small scale rust repairs, caused by a neglected dent or a deep scratch in the paint, typically involve sanding away the corroded area and then covering it with a new layer of primer and paint.

Large scale rust repairs are usually needed when rust has spread beyond the body and are more invasive. Corroded metal is weak and can affect the structural integrity and safety of the car, so it needs to be cut out and new pieces will need to be welded in.

Repairing Plastic Bodies

Because rust isn’t an issue with plastic (unless it has spread to the inside of the vehicle), plastic bodies can be repaired by removing dents, adding patches, sanding out scratches, and, if necessary, adding a fresh coat of paint.