, , , , , , , , , , , , , , , , , ,

The Collision Repair Process

What’s the secret behind a high-end collision shop? “The Collision Repair Process” video details the 12 steps to returning your vehicle to you in showroom condition. The secret? It’s the highly-skilled, talented and professional people taking care of your vehicle at each step along the way.

Watch as the Today’s Collision team displays their expertise and dedication from the moment you are in a car accident until the moment you drive off the lot. Today’s Collision Repair Centers has been repairing vehicles for over 35 years, and we’ve learned that helping YOU understand the steps we take to repair your vehicle, helps US communicate with you along the way. Today’s Collision Owner, Bobby Cobb, walks you through the steps, providing an explanation of how your car travels through the shop on its way back to you!

Key Moments:

00:26 Getting an Estimate for Car Repairs (STEP 1)

02:08 Pre-Scanning & ADAS (Advanced Driver Assistance Systems) (STEP 2)

02:46 Disassembly & Blueprinting to OEM Specifications (STEP 3)

03:43 Writing a Supplemental Insurance Estimate (STEP 4)

04:43 Auto Parts Verification & Matching (STEP 5)

05:23 Repairing the Vehicle Structure & Aluminum Repairs (STEP 6)

06:11 Auto Body Repair (STEP 7)

06:47 Preparing the Vehicle for Paint including Prime & Jamb (STEP 8)

07:41 Formulating an Exact Factory Paint Match Color & Painting the Vehicle (STEP 9)

08:36 Reassembling the Vehicle & Replacing Final Moldings & Detail Pieces (STEP 10)

09:04 ADAS Calibrations & Testing (STEP 11)

09:44 Performing a Quality Control Inspection & Detailing (STEP 12)

Step 1: THE INITIAL ESTIMATE After an accident, the first step to repairing your vehicle is to obtain an initial estimate of the damage.

Step 2: PRE-SCAN & PRE ALIGNMENT Once your vehicle arrives at our facility, we will run a series of pre-repair diagnostics, which includes a complete ADAS (Advanced Driver Assistance System) scan. ADAS is responsible for many of the safety and warning features in your vehicle.

Step 3: DISASSEMBLY Our team has been trained by OEMs (Original Equipment Manufacturers) on the proper way to disassemble your vehicle and complete a “BLUEPRINTING”.

Step 4: SUPPLEMENTAL ESTIMATE If, during the disassembly stage, additional damage is found, our estimators will rewrite the repair requirements needed to repair your vehicle back to pre-accident condition, and produce a “Supplemental Estimate.”

Step 5: PARTS ORDERING & VERIFICATION Any previously, pre-ordered parts that are currently on-site for your vehicle’s repairs are verified and the secondary order for additional parts discovered during the disassembly process is placed.

Step 6: STRUCTURE REPAIR Our technicians utilize a computer-based measurement system or an approved OEM JIG system to ensure the structure of the vehicle is restored to factory specifications.

Step 7: BODY REPAIR The Body Repair Department replaces all bolted, damaged exterior panels, and all metal finishing that may be required. This includes repairing all dents and scratches. Sheet metal is installed and aligned.

Step 8: PAINT PREP New parts are “raw” and need to be prime-sealed, and jamb-colored. Any other panels that we repaired will be primed and sealed.

Step 9: PAINT Our expert paint technicians determine the proper color formula and codes, which are entered into the computerized mixing scale.

Step 10: REASSEMBLY Our technicians will reassemble your vehicle and all final moldings and detail pieces will be replaced. All of the vehicle’s systems are checked for proper operation during this process.

Step 11: CALIBRATION & TESTING We utilize the most advanced technology in the industry to calibrate and test your vehicle to ensure both structural and operational integrity. A post-repair diagnostic ADAS (Advanced Driver Assistance System) scan will help us clear any indicative codes remaining.

Step 12: QUALITY CONTROL & DETAILING Our Quality Control review occurs at this stage, which includes a final inspection by our technicians to ensure that the vehicle is restored to its pre-accident condition. Returning your vehicle to you is our favorite part of the day, because we know that every member of our team, at each step along the way from the initial estimate, through disassembly, and paint to the final testing, is dedicated to ensuring that you are 100% satisfied with your repairs.

, , , , , , ,

May 11 – May 16 Updated Hours – COVID-19 Update 5/10/20

Hours for the week of

May 11th – May 16th

Malden:  M-F  8 – 5, SAT 9 – 12

Chelsea: M-F  8 – 5, SAT 8 – 11

Stoneham: M-F  7:30 – 5:30, SAT 8 – 1

Take advantage of our contact-free services:

        • Free pick- up and delivery
        • Mobile Estimates – Click here
        • Electronic Forms / Paperwork
        • Complimentary Detail with Repairs
        • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Chelsea:  CALL: (617) 887-0080

Stoneham:  CALL: (781) 279-2220

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

, , , , ,

May 4 – May 8th Updated Hours – COVID-19 Update 5/3/20

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

During the Week of May 4th – May 8th

Malden:  M-F  8:00am – 4:30pm

Stoneham:  M-F  7:30am – 5:30pm,   Saturday, 8:00am – 1:00pm

Chelsea:  Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations)

NEW! To protect our customers and employees, face coverings that cover the mouth and nose must be worn inside our buildings.  According to the Commonwealth of Massachusetts guidelines, this requirement does not apply to children under the age of 2 or to individuals unable to comply due to a medical condition.

At home or work?  Take advantage of our contact-free services:

      • Free pick-up and delivery
      • Estimates – Click here
      • Electronic Forms / Paperwork
      • Complimentary Detail with Repairs 
      • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Chelsea:  CALL: (617) 887-0080

Stoneham:  CALL: (781) 279-2220

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

 

, , , , ,

Nurse Molly MacKay of Boston Hope Field Hospital is Reunited With Her Car!

Good News!  Nurse Molly MacKay was reunited with her car today!  Molly, a nurse with Atrius Health and the Boston Hope field hospital during the COVID-19 pandemic had her vehicle and all her PPE stolen earlier this

week.  The team at Today’s Collision worked with our partners in the community to help get Molly back on the road.

Stephen’s Automotive Transport retrieved Molly’s Car.  Enterprise provided Molly with a rental vehicle, and North Shore Mazda donated the needed parts.

Thank you to all who helped, and to our technicians and team members for taking such good care of Molly’s car!  Returning her car today has given a boost to our entire team!  Cheers to Anna Meiler of WBZ News for helping us connect with Molly!

Finally, thank you to Molly.  It has been a pleasure getting to know you this week.  Boston is lucky to have you on the frontlines of this pandemic.  We are grateful to you and your colleagues for being there for us!

, , , , , ,

Today’s Collision Named One of Tesla’s Top 7 U.S. Auto Body Shops

Tesla has named Today’s Collision as one of its Top 7 U.S. Auto Body Shops!  In their April, 2020 Auto Repair Newsletter, Tesla congratulated a total of 7 shops for reaching their key performance indicators.  We are so proud of our team’s dedication to embracing new technology while maintaining such a high level of customer service.

 

Congratulations to all the shops on the list:

Collision Restoration (Fairfield, NJ)

Collision Works (Long Beach, CA)

Dream Team Collision (Virginia Beach, VA)

Fender Mender Auto Body (Fort Lauderdale, FL)

Fix Auto Palo Alto (Palo Alto, CA)

Fix Auto South San Francisco (San Bruno, CA)

Today’s Collision Repair Center (Malden, MA)

, , , ,

April 27 – May 1st Updated Hours – COVID-19 Update 4/26/20

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 27th –May 1st

Malden: M-F  8:00am – 4:30pm

Stoneham: M-F  8:00am – 4:30pm

Chelsea:  Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

At home or work?  Take advantage of our contact-free services:

          • Free pick- up and delivery
          • Estimates – Click here
          • Electronic Forms / Paperwork
          • Complimentary Detail with Repairs
          • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

, ,

Today’s World – Free Pick-up & Delivery

In Today’s World…here we are heading out to deliver this repaired vehicle to our customer’s home.

#TodaysWorld

#NewNormal

, , , , ,

Change to Business Hours & Pick-up & Delivery Services – COVID-19 Update 3/30/20 3:00pm

Dear Valued Today’s Collision Customers:

First, we want to say thank you to all of the first responders, doctors, nurses, healthcare workers, police officers, fire fighters, paramedics, EMTs, military personnel and others who are giving selflessly today and every day to our community!  THANK YOU!  THANK YOU!  THANK YOU!

To assist all customers who have repair needs, we are currently offering free pick-up and delivery services at home or work, to help support those staying home, or on the front lines including first responders and healthcare workers.   Just let us know how we can help you.

Additionally, due to the change in business needs, we’ve adjusted our shop hours of operation to the following:

Malden Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Chelsea Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Stoneham Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

, , , , , ,

All Locations Currently Open – COVID-19 Update 3/23/20 5:00pm

Dear Valued Today’s Collision Customers:

Please be advised, at this time, Today’s Collision Repair Centers remain open.  Certain businesses are exempt from the recent measures by Governor Baker to close all non-essential businesses in the state of Massachusetts to slow the spread of COVID-19, including auto repair, as documented at: https://www.mass.gov/doc/covid-19-essential-services

At this time, we’ve made the important decision to maintain operations during the COVID-19 crisis as we continue to help restore transportation to customers in critical industries including first responders and healthcare.

Since the circumstances surrounding this pandemic change by the hour, we will continuously monitor our business needs in the community.

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

We understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees. As a reminder, the following steps have been implemented at our facilities to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag.  Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out.  During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Our amazing customer service team is here to help!  Please let them know if you have any questions or concerns.

Sincerely,

Bobby Cobb and Kevin Kyes

, , , , , ,

PROTECTING OUR CUSTOMERS & EMPLOYEES – Coronavirus (COVID-19) Statement

Dear Valued Today’s Collision Customers:

As the situation regarding the Coronavirus (COVID-19) continues to evolve, we understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees.

Protective covers for steering wheels, seats and gear shifters / selectors

While we have always taken pride in the cleanliness of our repair centers, we have taken the following steps to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag. Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out. During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Please let us know if you see any aspect of our process that can be improved.  As always, please feel free to contact us with any questions or concerns, and please visit our website for the most up-to-date information.

On a personal note, many of you have known us for over thirty years, referring your family and friends to us, and supporting our business.  At this time of uncertainty, we wish you all good health and we look forward to the (hopefully not-so-distant) future when we can talk about Boston sports, concerts and all your family stories again!

Sincerely,

Bobby Cobb and Kevin Kyes

Owners, Today’s Collision Repair Centers