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Nurse Molly MacKay of Boston Hope Field Hospital is Reunited With Her Car!

Good News!  Nurse Molly MacKay was reunited with her car today!  Molly, a nurse with Atrius Health and the Boston Hope field hospital during the COVID-19 pandemic had her vehicle and all her PPE stolen earlier this

week.  The team at Today’s Collision worked with our partners in the community to help get Molly back on the road.

Stephen’s Automotive Transport retrieved Molly’s Car.  Enterprise provided Molly with a rental vehicle, and North Shore Mazda donated the needed parts.

Thank you to all who helped, and to our technicians and team members for taking such good care of Molly’s car!  Returning her car today has given a boost to our entire team!  Cheers to Anna Meiler of WBZ News for helping us connect with Molly!

Finally, thank you to Molly.  It has been a pleasure getting to know you this week.  Boston is lucky to have you on the frontlines of this pandemic.  We are grateful to you and your colleagues for being there for us!

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Today’s Collision Named One of Tesla’s Top 7 U.S. Auto Body Shops

Tesla has named Today’s Collision as one of its Top 7 U.S. Auto Body Shops!  In their April, 2020 Auto Repair Newsletter, Tesla congratulated a total of 7 shops for reaching their key performance indicators.  We are so proud of our team’s dedication to embracing new technology while maintaining such a high level of customer service.

 

Congratulations to all the shops on the list:

Collision Restoration (Fairfield, NJ)

Collision Works (Long Beach, CA)

Dream Team Collision (Virginia Beach, VA)

Fender Mender Auto Body (Fort Lauderdale, FL)

Fix Auto Palo Alto (Palo Alto, CA)

Fix Auto South San Francisco (San Bruno, CA)

Today’s Collision Repair Center (Malden, MA)

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April 27 – May 1st Updated Hours – COVID-19 Update 4/26/20

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 27th –May 1st

Malden: M-F  8:00am – 4:30pm

Stoneham: M-F  8:00am – 4:30pm

Chelsea:  Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

At home or work?  Take advantage of our contact-free services:

          • Free pick- up and delivery
          • Estimates – Click here
          • Electronic Forms / Paperwork
          • Complimentary Detail with Repairs
          • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions during this unprecedented time, please visit https://todayscollision.com/news/

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Today’s World – Free Pick-up & Delivery

In Today’s World…here we are heading out to deliver this repaired vehicle to our customer’s home.

#TodaysWorld

#NewNormal

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April 20 – 24th Updated Hours – COVID-19 Update 4/17/20 5:00pm

Dear Valued Today’s Collision Customers:

Due to the current demand at our shops, our hours for the upcoming week will be as follows:

April 20th – April 24th

 

Malden:  375 Washington St.  Malden, MA 02148  M-F  8:00am – 4:30pm

Stoneham: 16 Gould St. Stoneham, MA 02180        M-F  8:00am – 4:30pm

Chelsea: 99Everett Ave, Chelsea, MA 02151            Virtual Front Office Only

(Free Pick-up & Delivery, Mobile Estimates still available at all locations).

 

At home or work?  Take advantage of our contact-free services:

  • Free pick- up and delivery– We’ll come to you to pick up your vehicle at home or work, and deliver it back after repairs are complete.
  • Estimates – Upload your information and photos from your phone.

Click here or text “Mobile” to (781) 325-4191 for a link to the form.

TESLA Owners click here or text “Estimate” to (781) 325-4191

  • Forms / Paperwork: All needed paperwork can be completed via electronic signatures.
  • Complimentary Detail: Your vehicle will be detailed inside and out before we return it to you.
  • How to reach us: To contact a team member, call each location at the following:

Malden:  CALL: (781) 321-6080

Stoneham:  CALL: (781) 279-2220

Chelsea:  CALL: (617) 887-0080

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

Truck Refurbished for Gold Star Father Paul Monti

Some of you may remember our very first Recycled Rides™ event where we donated a vehicle to Mass Fallen Heroes veteran, Zachary O’Grady in 2015.  Since then, our relationship with the team members at Massachusetts Fallen Heroes has grown, and has become one of friendship.  The way their organization supports its members is unrivaled.  Each member has their personal story and we learn more and more of the sacrifices that have been made each time we get together with them.

We met Gold Star Father, Paul Monti, at one of our donation events, and he quickly became a close friend of ours.  Paul’s son, US Army Sergeant First Class Jared Monti, died while serving in Afghanistan in 2006.   Jared was awarded the Medal of Honor in 2009.  Paul has driven Jared’s truck since his death as a way to remember and feel connected to him.  Paul’s story inspired the Number One Country Song recorded by Lee Brice, “I Drive Your Truck.”

The truck, a 2001 Dodge Ram 1500 V8, needed some major body and mechanical work for Paul to keep it on the road.  When he could no longer get an inspection sticker, Paul reluctantly handed over the keys.  (Thank you, Paul for trusting us with your precious memories.)  This week, we were able to return the truck to Paul, and he’s back on the road.  Revealing the truck to Paul had us mixed with emotions of pride, joy, empathy and sadness.  Watching Paul and the truck pull away from our shop, knowing that a Father can carry on with his tribute and memories of his son was a vision we will remember forever.  A special thank you to those employees who gave their time to work on the truck – Mike Walton, Mark Murray, Sal Diaz, Joe Firth, Fredy Correia, Adam Landry and of course, our own Bobby Cobb who insisted on personally painting the vehicle.  To our friends at Massachusetts Fallen Heroes, we thank you for your sacrifice, and all the work you do to help others!

Additional Photos: FB Album

 

Gold Star Daughter Receives Car from Today’s Collision

Recycled Rides Presentation Team (Photo Credit: Paul Hammersley, City of Malden) (From Left to Right) Chelsea Police Chief Brian Kyes; Malden Police Chief Kevin Molis; Malden Mayor Gary Christenson; Today’s Collision Owner, Kevin Kyes; Met Life, Kristie Croteau; Today’s Collision Owner, Bobby Cobb; National Auto Body Council, Linda Sulkala; Mass Fallen Heroes Executive Director, Dan Magoon; Mass Fallen Heroes Director of Operations Kelly Roche; Recipient, Gold Star Daughter of Army Sgt. Glenn R. Allison, Kaleigh Hayes; Gold Star Sister of Army Sgt. Glenn R. Allison, Jons Allison-Cardoso

 

Additional Photos: Recycled Rides Event Photos

Malden, MA (September 27, 2017)  Today’s Collision Repair Center recently participated in the National Auto Body Council’s (NABC) Recycled Rides™ program, in which they received a salvage vehicle donated from MetLife Insurance, refurbished it, and presented the finished 2014 Nissan Sentra to Massachusetts Fallen Heroes’ Gold Star Daughter, Kaleigh Hayes.

Kaleigh was just 7 years old in 2003 when her father, Army Sgt. Glenn R. Allison, died in Iraq.  She is currently attending college, teaches at the Boys and Girls Club, works in a mentoring program and is a YMCA visitation supervisor.  Kaleigh gives back to the community and thinks of her father every day. “He inspired me to push forward, pay it forward, and make an impact on those around me,” Kaleigh told attendees and the press at the Gifting Event at Today’s Collision in Malden, MA.

Bobby Cobb, Owner, Today’s Collision commented, “Kaleigh didn’t have a car, and found it tough to get around.  MetLife donated a great vehicle.  We refurbished the exterior, brakes, gave it some new tires and performed some general maintenance.  I am thankful to have a crew of employees who enjoy making a difference and giving back.  For me, personally, these Recycled Rides™ events keep me grounded knowing that we can use our knowledge and skills to make a small change in someone’s life; like Kaleigh, who has given so much to our country and community.”

National Auto Body Council’s (NABC) Recycled Rides™ program and 1-800 Charity Cars helped facilitate the difficult paperwork process associated with transferring the vehicle from the MetLife, to Today’s Collision, to getting Kaleigh on the road.  Today’s Collision also recognizes their associates at Enterprise for donating a $250 gas card to Kaleigh.

This is the fourth collaboration between Mass Fallen Heroes and Today’s Collision for this type of restored-vehicle donation.

After Kaleigh was given the keys, she received a police escort from the City of Malden police department as she drove away in her new car.  Today’s Collision will help Kaleigh keep her new car on the road for as long as she owns it.

 

Today’s Collision Featured In National Publication: Auto Body News

We are proud to be selected as part of the Auto Body News Product Showcase for our commitment to customer service.  The article details our relationship with top paint supplier, Axalta, and our reorganization to place a strong focus on our customer interactions.

Check out the article here: Auto Body News

Today’s Collision Malden Implements New Operating System and Reorganizes Customer Service Teams

It’s been a busy year at Today’s Collision.  As our employees worked at earning our I-CAR Gold status and our ProFirst Certifications for Honda and Acura, we have been diligently installing a new operating system and reorganizing the way we deliver customer service.

Operating System

Throughout the year, we have utilized the consulting expertise of Mike Anderson, owner of www.CollisionAdvice.com.  Mike’s team of experts has helped us test and implement a new collision operating system.

In addition to the new OS, we have teamed with our leading paint supplier, Axalta, to utilize their proprietary software, ProfitNet,TM which was developed by Yada Systems. As a systems integrator, Yada Systems has developed the ProfitNetTM software to enable collision shops to completely integrate their operating platform with all aspects of the business.  We now have the ability to communicate with business partners from the initial estimate, through paint formulation, parts acquisition, dealership management systems and more through one cohesive system.  This advanced interface also enhances our internal communications between departments and provides a means to connect with our customers for improved customer interactions.

 Customer Service Reorganization

Throughout the systems upgrade, members of the Collision Advice team analyzed our processes and workflow to determine the best possible way to organize our team members for efficiency and quality, while, at the same time, enabling us to maintain exceptional customer service.

The new look of our front office, giving the CSRs the freedom to respond quickly to customer needs.

The end result was to depart from the traditional reception-area workflow into a team-based approach. At the onset, we will have three dedicated teams.  Each team will consist of a Customer Service Representative (CSR), an Estimator, a Lead Technician and a Dedicated Parts Person.

As soon as a customer contacts us, they are assigned a team that will follow their repairs through completion.  The CSR will be the customer’s main point of contact, and will utilize the new ProfitNetTM management system to communicate to the other team members throughout the repair process.  This enables the CSR to provide the customer with timely information regarding their vehicle.

Implementing ProfitNetTM and reorganizing the CSR teams will improve the overall performance of repairs from beginning to end.  We look forward enhancing turn-around-times for our customers, developing better communications both internally among our team members and externally with our vendors and maintaining our reputation for high quality standards and focused customer service.

Malden CSR Team – Holly, Eric, Nick and Matt

Today’s Collision Receives the ProFirst Designation from Honda and Acura

What does it mean to be a ProFirst Collision Shop?

As the car manufacturing industry becomes more reliant on technological advancements, Manufacturers are requiring an increase in specialized training for their certified collision repair facilities. Once repair shops complete the designated training, the Manufacturers can be confident that their vehicles are being repaired to the quality standards held by the OEM (Original Equipment Manufacturer).

Recently, Today’s Collision received the I-CAR GOLD status designation. This was the first step in preparing for our Honda and Acura specific training. I-CAR (The Inter-Industry Conference on Auto Collision Repair) is an international, not-for-profit organization dedicated to training those in the collision industry with the knowledge and skills necessary to achieve a complete and safe repair.

The Gold Class designation lets you know a collision repair shop has trained technicians who know how to repair your vehicle properly. Approximately 10% of collision repair shops currently complete the rigorous training requirements needed to meet the Gold Class standard. Businesses that earn Gold Class status are proud of their accomplishment and will typically display the Gold Class logo to help you identify them as highly trained repair facilities.

In addition to the I-CAR Gold Class designation, each ProFirst shop has received Honda-and Acura-specific training through I-CAR. The training provides Honda-specific information about vehicle construction materials and general repair considerations, specific repair procedures, manufacturer’s position statements relative to vehicle repair, hybrid electric and alternative fuel vehicle repair considerations, and more. Every ProFirst collision repair facility has the distinction of being an I-CAR Gold Class Professional.

We are extremely proud of our employees in completing this extensive training process, and are excited to continue to partner with the Honda and Acura dealerships in the area to bring the highest quality repairs to their customers.