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Change to Business Hours & Pick-up & Delivery Services – COVID-19 Update 3/30/20 3:00pm

Dear Valued Today’s Collision Customers:

First, we want to say thank you to all of the first responders, doctors, nurses, healthcare workers, police officers, fire fighters, paramedics, EMTs, military personnel and others who are giving selflessly today and every day to our community!  THANK YOU!  THANK YOU!  THANK YOU!

To assist all customers who have repair needs, we are currently offering free pick-up and delivery services at home or work, to help support those staying home, or on the front lines including first responders and healthcare workers.   Just let us know how we can help you.

Additionally, due to the change in business needs, we’ve adjusted our shop hours of operation to the following:

Malden Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Chelsea Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

Stoneham Location: Mon – Fri  8:00am – 4:30pm (Saturday by appointment only)

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

For a detailed list of our additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees, and for the most up-to-date information, please visit https://todayscollision.com/news/

Sincerely,

Bobby Cobb and Kevin Kyes

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All Locations Currently Open – COVID-19 Update 3/23/20 5:00pm

Dear Valued Today’s Collision Customers:

Please be advised, at this time, Today’s Collision Repair Centers remain open.  Certain businesses are exempt from the recent measures by Governor Baker to close all non-essential businesses in the state of Massachusetts to slow the spread of COVID-19, including auto repair, as documented at: https://www.mass.gov/doc/covid-19-essential-services

At this time, we’ve made the important decision to maintain operations during the COVID-19 crisis as we continue to help restore transportation to customers in critical industries including first responders and healthcare.

Since the circumstances surrounding this pandemic change by the hour, we will continuously monitor our business needs in the community.

If you have specific questions regarding your vehicle repairs, please contact our customer service teams at each of our locations:

375 Washington St. |   Malden, MA 02148     |   781-321-6080

99 Everett Ave. |   Chelsea, MA 02150    |   617-887-0080

16 Gould St.   |   Stoneham, MA 02180    |   781-279-2220

We understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees. As a reminder, the following steps have been implemented at our facilities to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag.  Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out.  During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Our amazing customer service team is here to help!  Please let them know if you have any questions or concerns.

Sincerely,

Bobby Cobb and Kevin Kyes

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PROTECTING OUR CUSTOMERS & EMPLOYEES – Coronavirus (COVID-19) Statement

Dear Valued Today’s Collision Customers:

As the situation regarding the Coronavirus (COVID-19) continues to evolve, we understand the need to take additional precautions to keep your vehicle, and our facilities, safe and clean for you and our employees.

Protective covers for steering wheels, seats and gear shifters / selectors

While we have always taken pride in the cleanliness of our repair centers, we have taken the following steps to enhance our processes:

  • At the time of drop-off, you will be asked to drop your keys in a plastic bag. Fobs will remain in the bag at all times.
  • All vehicle steering wheels will be covered with a plastic steering wheel protector when you drop-off your vehicle.
  • All driver’s side seats will also be protected with a plastic seat cover at the time of drop-off.
  • All gear shifters / selectors will be protected with a plastic cover.
  • After all repairs are complete, your vehicle will be detailed, inside and out. During this process, we will remove the plastic coverings, clean under those coverings, and then replace the protectors.
  • When you return to pick up your vehicle, we will then remove the plastic protectors prior to your entering the vehicle.
  • Additionally, all of our customer service areas and offices are being given an added level of cleaning daily.
  • We are reinforcing the utilization of disinfecting wipes, sanitizer, proper hand washing and social distancing throughout our facilities.

Please let us know if you see any aspect of our process that can be improved.  As always, please feel free to contact us with any questions or concerns, and please visit our website for the most up-to-date information.

On a personal note, many of you have known us for over thirty years, referring your family and friends to us, and supporting our business.  At this time of uncertainty, we wish you all good health and we look forward to the (hopefully not-so-distant) future when we can talk about Boston sports, concerts and all your family stories again!

Sincerely,

Bobby Cobb and Kevin Kyes

Owners, Today’s Collision Repair Centers